Refund Policy

Our Satisfaction Guarantee

Your satisfaction is the foundation of everything we do at openfarmpetus.shop. If for any reason you are not completely happy with your purchase, you may request a return within 60 days of the delivery date. We stand behind every product we sell and want you to feel confident in every order.

Return Eligibility Criteria

To qualify for a return, items must meet the following conditions:
  • Products must be unused, unopened, and sealed in their original packaging.
  • Proof of purchase, such as your order number or digital receipt, must be provided.
  • Items must be returned in saleable condition.
Certain products, including perishable goods that have been opened or compromised, may not be eligible for return due to strict food safety regulations. However, if you receive a defective, damaged, or incorrect item, it is fully covered under our guarantee regardless of its opened status.

Step-by-Step Return Process

  1. Initiate: Contact our support team at support@openfarmpetus.shop with your order number and reason for return.
  2. Authorize: Our team will review your request and provide a return merchandise authorization (RMA) number along with detailed return instructions.
  3. Ship: Send the item back to the address provided. Return shipping is completely free of charge—we cover the label cost.
  4. Inspect & Refund: Once received, our quality control team will inspect the item. Upon approval, your refund will be processed promptly.

Refund Timeline

Refunds are issued within 5 to 10 business days after we receive and approve your returned item. The credited amount will be returned to the original payment method used at checkout, in USD. Depending on your bank or card issuer, it may take an additional 2 to 5 business days for the funds to appear in your account.

Non-Returnable Items

For the health and safety of all pets, opened food products are generally non-returnable unless they are proven to be defective, contaminated, or incorrectly shipped by our team. If you receive such an item, please contact us immediately for a priority replacement or full refund, no return necessary.

Trending Now

RawMix Front Range Grain-Free Dog Kibble
from $10.50
$34.99
from $10.50
GoodGut Wild-Caught Salmon Dog Kibble
from $10.50
$34.99
from $10.50
Grass-Fed Beef & Ancient Grains Dog Kibble
from $9.00
$29.99
from $9.00
Best Sellers Dog Bundle
$39.01
$130.02
$39.01
Bone Broth Bundle for Cats
$8.99
$29.97
$8.99
Chicken & Turkey Grain-Free Kitten Kibble
from $4.50
$14.99
from $4.50
Kitten Chicken & Salmon Pâté for Cats
from $10.75
$35.82
from $10.75
RawMix Grain-Free Kitten Kibble
from $5.70
$18.99
from $5.70