Shipping Policy

All orders placed on openfarmpetus.shop are processed with speed and precision. Our warehouse team works diligently to fulfill orders within 1 to 3 business days from the moment payment is confirmed. Once your order is picked, packed, and dispatched, you will receive an automated notification email containing your tracking number and a direct link to monitor your package's journey in real time.

We offer an estimated delivery window of 6 to 12 days from the date of shipment. This timeframe applies to all destinations within our supported service regions. While we partner exclusively with reliable, tier-one logistics carriers to ensure timely arrival, occasional delays may occur due to factors outside our control, including customs inspections, adverse weather conditions, peak holiday shipping volumes, or carrier service disruptions. We appreciate your patience and understanding should such situations arise.

We are proud to offer free shipping on every single order, with no minimum purchase required. This complimentary shipping policy is our way of saying thank you for choosing openfarmpetus.shop as your trusted authorized reseller. All transactions are processed securely in USD, with no hidden fees or surprise charges at checkout.

A unique tracking number is generated and emailed to you the moment your package leaves our facility. Please allow up to 48 hours for tracking information to propagate and display accurately within carrier systems. If your tracking status has not updated after 3 business days, please contact support@openfarmpetus.shop for assistance.

Customers are solely responsible for providing accurate and complete shipping addresses at checkout. We are unable to reroute or redirect packages once they have been handed over to the carrier. If an order is returned to our facility due to an incorrect or incomplete address, additional shipping fees will apply for reshipment. We strongly recommend double-checking your delivery details before finalizing any purchase.

In the rare event that your order arrives damaged or is confirmed lost in transit, please contact us immediately at support@openfarmpetus.shop. We will initiate an investigation with the carrier and arrange a replacement shipment or full refund at no cost to you. Your satisfaction and peace of mind are our priority.